Medcor Training Development Summary

I collaborated with Medcor to design and produce a comprehensive training program for their clinical teams, specifically around the Medcor Care Protocols (MCPs) and Against Medical Advice (AMA) procedures. My work included the following key contributions:

• Instructional Design: Broke down complex medical protocols into clear, visual modules covering:

  • Delegated Medical Authority and its importance for nurses, paramedics, and EMTs.

  • Safe application of the MCPs, including anatomy of a protocol, evaluation/observation steps, referral levels (911, Emergent, Urgent, Non-Urgent, Self-Care), and care instructions.

  • Special circumstances such as overrides, life-threatening situations, downtime forms, and adverse outcome reporting.

  • Use of Medfiles Navigator and the Online MCP Tool for protocol guidance and documentation.

• Visual Storytelling: Designed motion graphics and explainer animations to simplify complex decision-making processes and emphasize safety.

• Consistency and Branding: Ensured the visuals followed Medcor’s brand identity, incorporating icons, color schemes, and logo treatments to create a professional, unified training experience.

• Scenario-Based Learning: Created visualized scenarios for high-risk situations, including AMA cases where patients refuse care, to help clinicians understand real-world application and required documentation steps.